While the experience many have with car dealers for service is not great….OK, it is often horrible, this has more to do with their customer care and their pricing. But one of the things that dealerships have that often puts them at an advantage over Independent Service Shops is the use of factory diagnostic tools and direct access to the manufacturer for technical support.
As a result, Independent Shops will use many other third party diagnostic tools to help navigate the depth of data and information needed to properly diagnose today’s complex car issues. But, these are usually behind in the release of current information and the completeness of the factory tools.
That is, until now. Porsche recently introduced the new diagnostic toolset, PIWIS II. The old unit was phased out in December 2011, and going forward, only the PIWIS II will have the software, wiring diagnostics, and direct technical connection with Porsche to diagnose their new cars, like the 991 and the Panamera.
This new tool from Porsche is now available to Independent shops, and BRracing is the FIRST in the area to gain use of the factory tool. This puts us on the same footing as the dealership, and access to the same level of technical support, software updates, programming, as the dealership. No more being behind, no more not being able to deal w the newest cars.