BRracing - Customer Stories

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BMW Stories

“The work that I got was as explained, top notch, and done by people who love to enhance the BMW community at a reasonable price and great quality of work…the experience alone would make you want to have your car worked on.”

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- Jimmy D.


“The first thing that I noticed was the attention to detail they had, and what they made you aware of. BRracing’s knowledge of these cars is already proven but the customer service is just another level above all the other shops. I feel that I can trust them working on my car and the job will get done in a timely manner.”

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- ///MKevin


“I finally got around to ordering and receiving the BBK that I always wanted. Since work is extremely busy during the week, I value my weekends. Once again, Bruce and Robb understood this and accommodated me on a Friday evening. (Most recently, they took on installing my PSS9s on a late Friday evening as well.)

The installation went smooth. Bruce answered all my oddball questions during the install. Everything was torqued to spec and the parts are handled very carefully. Bruce walked me through the steps to properly bed the brakes and gave me a route to use to do so, which was nearby the shop.

My car came out as clean as it came in and my pockets were not quite as empty as your average shop would require. The quality of work, is better, and you can ensure that as you get to see every little thing being done to your car. Ill be coming back to BRR for future upgrades I do. These guys are enthusiasts like you and I, and they are not in the business to make a huge profit. They both have successful careers outside of the realm of cars and are only in it to share their knowledge and help other members with their upgrades.
Thanks again to Bruce and Robb at BRracing!”

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- Secret M


“I had some work done at BRracing last month, and I was very very happy with their customer service. I don't know much about the car since I bought it recently, but Bruce and Robb spent their time teaching me alot about the car, even showed me how the m3 should be driven. More importantly, they didn't make me feel like an idiot!! While installing my parts, Bruce and Robb were nice enough to point out other minor problems that are worth looking into in the near future.

I saw 3 other M3s pull into BR to get work done towards the afternoon, and that definitely confirmed my thoughts in their work quality of service and work. I would give them 5 out of 5 on their customer service without a doubt. They even gave me a ride to the store down the block to buy a pack of cigarettes!!!! Need I say more?
Thanks again BRracing!!”

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- Alanm3sf


“Based on a lot of the positive reviews, I stopped by BRRacing for some work and I have to agree - they are a great shop with great service.

Even before I stopped by the shop or committed to doing any work, Robb spent a ton of time with me on the phone, and even more over e-mail. I had a list of things that I had been planning to do, and many more that I had just been considering. Robb gave me great advice on everything. Often, he suggested courses of action that would have ended up in BRRacing making less money, but would have been the right thing to do for the car and for me.

During my first visit, I had a whole list of things for them to check - header bolts, adjustments to my Magnaflow exhaust, etc. They were very methodical - had printed out my e-mails and made sure to cover everything. They also did a great job rolling my fenders, which is the main thing I went in for.

During my second visit, I was pressed for time, plus I arrived over half an hour late for my appointment. Bruce was very understanding, despite the fact that he had been waiting around for me at the end of the day. He worked quickly but carefully and installed my new springs, all with time to spare.

I've been to a lot of different shops in the Bay Area (almost all of the ones that are mentioned with any regularity on the forums). Based on my experience so far, I can say with certainty that BRRacing is now my shop of choice!”

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- ggolamco


“With the exception of my rims, minor exterior & interior mods, my ride is pretty much stock. For sometime now, I've been looking into the right shop that can do my spring & exhaust upgrades. I have friends that have recommended shops they regularly take their cars to for upgrades in the East Bay and SF area. However, after talking with Robb @ BRRacing I was impressed with the high level of customer service he provided. Since they are also an authorized Dinan dealer and have direct relationships with a lot of other quality vendors, I decided to give them a try.

I took my car in today for the spring install and I really enjoyed watching Robb, and everyone work as a team to get the job done. They kept me updated as the work progressed and answered all of my questions. Throughout the morning, several other M3' stopped by for service, so you can tell they are a reliable and sought after group to work with.

Even though their shop is an hour away from the Walnut Creek/Concord area, I have no issues with taking the drive down there for my next upgrade...will be there again REAL soon.”

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- ZHP2M3


“I'd heard some good things about BR Racing, so I decided to give it a shot and let them install my Brembos. Robb was really quick at responding every single one of my emails and able to squeeze me into their busy schedule.

I was really impressed and satisfied with their knowledge and professionalism.

Even though the shop is not officially opened, but it's clean and boy, they have big plans for the fixtures to come to spice up the shop. Plus they were also installing GC coilovers on another M3 along side mine. Robb actually welcomed me to watch them work, which is the first time a shop allowing me to do that. Robb showed me all the things I need to know and answered all my questions.

The install was quick, and Robb also bedded the brakes for me, which was another fun experience. I'm definitely going back to BR Racing for other performace upgrades in the future.

Big thumbs up to BR Racing”

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- edwin814


AUDI Stories

“I got my car last night with new Bilstein PSS9 suspension and the RS4 Rear sway bar installed. Love it. The car is nicely lowered but the handling is so much better. I don't know what settings the damping is at the moment. But am really happy how everything turned out!

The install was done by BR Racing and I really cannot recommend highly enough Robb and Bruce. They had the most competitive rates by a long shot and such incredible customer service. They listened to my needs and concerns and really went out of their way to firstly get my business and also to make me a very happy satisfied customer. I was shocked that they came and picked up my car and returned it to me all the way in San Francisco!!! I think that in and of itself is a really great indicator at their commitment to customer service. They are really trustworthy, friendly, down-to-earth car guys.

I will definitely be going back to these guys again for any future mods!

If you have anything that needs to be done, give them a call or send them an email.

Thanks Robb and Bruce!!!”

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- MattboyR32


“Another big thumbs up for Bruce, Robb and the entire crew at BRracing in Los Gatos. This last weekend they sourced and installed a Stasis track sport coil over suspension (being that they are a Stasis Dealer) as well as Hotchkiss Sway bars and new Kuhmo tires on my 05 A4 1.8. Everyone I met at BRracing was a “car geek” and I say that with all positive connotations. They care about doing the job right and they care about the end result as if they were working on their own car – and there were plenty of cool cars around! They aren’t just punching a clock. It’s abundantly clear that they love what they do! I cannot say enough good things about this shop. I will be back for more for sure!

BTW the Stasis/H-Sport combo is pretty impressive. The car handles like a dream. Very aggressive in terms of the ride. I am glad that I am keeping with the 17-inch tires, as I am not sure my fillings would handle it on bumpy roads!

I also need to point out that both Robb and Bruce were happy to spend an incredible amount of time prior to getting there on Saturday, talking about the various options available. At the end of the day it is hard to imagine a shop providing a more personal and professional experience. Great prices great work. In today’s world to have an auto shop exceed expectations is rare. These guys rock!”

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- jnd28


“Had some maintenance work done over the weekend...

LF inner CV boot R&R
Rear pads and rotors R&R
Tiptronic trans. fluid and filter R&R

These guys rock! From the second I walked in I felt at home. Clean professional shop, LCD's w/ satellite, lounge area, tootsie pops, magazines, and walking distance to food. No discrimination as you see an Audi banner flying up high along side a BMW and Mini banner.

Everything was as expected and all the past reviews were one of the reasons why I chose to drive all the way from Vallejo to Los Gatos. The distance was the only tough part but the excellent service made up for it.

Best part was seeing another customers e36 getting a suspension upgrade. He was a college kid enthusiast on a budget. The kid was just so exited about it all. Kinda like an early X-mas or something.

Oh, and thanks again for the lift to SC Audi.
Thanks guys!!!”

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- Daddy MO


MINI Stories

“The guys at BR Racing are helpful, most knowledgeable I have been around, and perhaps most importantly, they are always making sure I was satisfied with everything that happened with my car when it was in there shop and even when it was not. When my MINI is at BRracing I know without a doubt it' is the best hands. All MINI owners should be going to BRracing.”

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- Andrew


“If you haven't heard of BRRacing before, you are missing out. I noted BRR's existence on NAM after another member stated plainly, "I have no intent of bringing my car anywhere else." I discovered this comment while looking for a local, capable shop that could perform a full suspension swap (among several other tasks) on my 08 R56. The NAM member's statement drips with new found loyalty that can only be earned by the best. Having said that, I have visited many racing shops over the last 15 years, most of which have had impeccable references and exceptional customer service. So the bar was set high. Still, Bruce and Robb not only succeeded in providing a great experience, but have reset my own expectations and set new a standard for Bay Area MINI enthusiasts.

Throughout the process, BRRacing's approach was phenomenal: consultative pre-sales communication, logistical support of the appointment, work satisfaction validation, and the follow up a week later. I could not be more happy with BRRacing. Consider me a switcher; I too have no intent of taking my precious MINI anywhere else.”

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- Jason


OTHER Stories

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emailYou can reach BR Racing at 408.356.1515. You can also Submit Inquiry, or simply email us at brracing@gmail.com.

 

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15553 Los Gatos Blvd. Los Gatos, CA 95032
● Phone: 408-356-1515 Fax: 408-356-5057 Email: brracing@gmail.com